Refund and Return Policy
Thanks for shopping at Fabulicious Art! If you are not completely satisfied with your product(s), read our refund and return policy below.
If ever there is a reason you are unhappy with your order, you have 5 calendar days after receiving your item(s) to inquire us about your order. You may be eligible for a partial product refund if there are any issues with your product. This may include it not working properly, or if it is damaged. You may receive a partial refund at this point. However, if you wish to return your item(s) and obtain a full refund, you must be eligible for a return.
Returns
To be eligible for a return, your item must be unused and in the same, condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt. It must be either or both of the following: a digital receipt sent to the email which you used to purchase the item(s), or a physical receipt sent to you along with the order (note that not all orders include physical receipts). The receipt must clearly state the order amount total, order number, and date of order.
If this information can not be accessed or validated, it may not be possible to receive a refund or return the item. To be able to return an item, the customer must be willing to pay for the shipping costs for returning the item(s). If the customer is unwilling to do so, we may not be able to successfully complete the return transaction.
Once we receive your item, we will inspect it and notify you that we have received your returned item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies, or the third-party service used to make the payment.
Missing Orders
If for some reason your order goes missing as evident by the selected shipping providers tracking information, and if 5 business days have gone by and your tracking number has not been updated, please contact USPS. It is possible that your package(s) may have been lost or is stuck in a facility. They may be able to locate your package, get it unstuck, and to your location. If no information is able to be provided, you may be able to get a new package sent out. You may be required to provide proof of conversation with the third-party delivery service used before a new package is sent out. If the package is gone for good, Fabuliciousart.com will send a new one to you. However, you, the customer, must pay for the shipping, regardless of whether or not you paid for it the first time.
Damaged Orders
Any orders that have been damaged due to the shipping service used to deliver your package, must be reported within a 24 hour period from when an order is marked as delivered. An email must be sent to, Orders@fabuliciousart.com, which details the condition of your package. Pictures will be needed to verify proof of damage. Once the damage has been inspected, a replacement package may be sent*, as long as the customer pays the cost of shipment.
*Some items are not eligible for a free replacement. Such items include but are not limited to, items that have been customized, or large wholesale orders.
*This may vary on an order by order basis.
Contact: orders@fabuliciousart.com for specific information about your order.
Return Shipping
You, the customer are responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable as they are not charged by Fabulicious Art but by a third-party delivery service, such as USPS.
Contact
If you have additional questions on how to return your item or order to us, contact, orders@fabuliciousart.com
Last modified: 03/25/23
