FAQ

Payment Methods

What payment methods do you accept?

We accept payments via credit card and debit card through Shopify. We also accept Apple Pay, Google Pay, and PayPal.

Shipping

How long does it take to fulfill my order?

Fabulicious Art fulfills three different types of items: handmade items, made-to-order items, and Pre-order items. Please read below for estimated delivery times for each.

Handmade items

Most handmade items are pre-made and ready to ship. This allows orders to be fulfilled within 2-5 business days. Most of the delivery services used by USPS deliver within 2-5 business days (please read the estimated delivery times for each carrier service below in the shipping options section).

Made-to-order items

Made-to-order items, on the other hand, may take longer to fulfill. These items are made once an order is received. It takes between 2 and 7 business days to fulfill most orders. However, times may be longer depending on the product(s) and variation(s) ordered. We will notify you if the item is expected to take longer than 7 business days. Most of the delivery services used by USPS deliver within 2-5 business days (please read the estimated delivery times for each carrier service below in the shipping options section).

Pre-order items

Pre-ordered items will specify in the description when they are expected to ship.

Any orders with pre-ordered items will be held until the pre-ordered item(s) are ready to ship, unless you request otherwise.

In case of any delays with pre-ordered items, we will notify you as soon as we expect a delay. If items are expected to ship before the pre-order date, we will also contact you.

All pre-orders require upfront payment. In the case where pre-ordered items are canceled on our end, we will notify you and give you the option to either cancel the whole order or proceed without the pre-ordered item(s).

Do you ship outside the United States of America?

At the moment, we are only offering shipping to the United States of America and its territories.

What are your shipping times?

Expected shipping times are as follows, according to USPS: "Priority Mail Express is 1–3 days (overnight in many cases), Priority Mail is 1–3 business days, and USPS Ground Advantage is 2–5 business days. First-Class Mail/Packages generally take 1–5 business days. These times are estimates and not guaranteed, except for Express".

Disclaimer

Shipping times will vary depending on fulfillment times and delivery delays. While an estimated time frame for orders is provided at checkout, shipping delays are subject to occur. These delays may be due to issues with customs, failed delivery attempts, weather conditions, holidays, and more. Please wait a few days after the estimated delivery time to allow your package(s) to arrive.

Can I get my order shipped faster?

We understand that you may want an order to be shipped out faster. Email us, and we can try to get your order shipped out as fast as we can, but we can not guarantee that it will arrive in time. Please order in advance to guarantee delivery. After we have sent out an order and have handed it over to our shipping partners, it is beyond our control. We cannot issue a refund for a late order.

Do you offer gift packaging?

Upon request, we can indeed package orders for gifts. By doing so, we will remove the order receipt from being sent out. You also have the option to include a gift note free of charge.

For more information regarding shipping or payment, please visit this page:

https://fabuliciousart.com/policies/shipping-policy

Order Tracking

How do I track my order?

Once an order is shipped out, you will receive a tracking number via email. This will be located in the shipping confirmation that is sent out to the email you have provided us.

You may also find the tracking number under your account, in the orders section.

I can't find my tracking number. What should I do?

If you are unable to find your tracking number, please email us, and we will provide it to you.

Returns & Refunds

What is your return policy?

To inquire about a return, please contact us via email within 5 days of receiving your order. Not all orders are eligible for return. Some may be eligible for a partial or full refund. For more information, please read our full return and refund policy for more information:

https://fabuliciousart.com/policies/refund-policy

For pre-orders unable to be fulfilled by us, we will refund the full amount for the pre-order item(s) and will promptly notify you.